User Guide > Tips and troubleshooting

• Lock your device

  Press the power key twice.

• Go to the desktop

  Select and hold .

• Search for a contact

  On the desktop, using the physical keyboard, start entering a name.

• Open the virtual keypad to make a call

  On the desktop, using the physical keyboard, start entering a phone number. To enter a number, press and hold , and then press the key that has the number printed at the top of it.

• Silence an incoming call

  Turn the device face down.

• Snooze an alarm

  Turn the device face down.

• Open a contact card from a conversation

  Select the avatar of the person. This is useful, for example, if you want to call a friend you have just had a text message conversation with.

• Search for an application

  Select . Using the physical keyboard, start entering the application name. Select the application from the proposed matches.

• Open a web link in a new window

  Press and hold the ctrl key, and then select the link.

• Use the keyboard to scroll up or down on a web page

  To scroll down, press the space key. To scroll up, press and hold the shift key, and then press the space key.

• Zoom into or out of a mail message, image, web page, or camera

  Use the volume keys.

  For web pages, zooming with volume keys must be activated in the web settings.

View the previous or following day, week, or month in the Calendar application

1. Select > Calendar, and open the menu.

2. Select Month or Week. To view a particular day, select the day in the Month or Week view.

3. Swipe left or right in the selected view.

Copy text from a web page, text message, or instant message

1. To activate selection mode, drag your finger from the left of the touch screen onto the screen, and select .

   

2. Drag your finger on the text to select.

3. Press ctrl + C.

Copy text from a text input field, mail message, or note

1. Tap the text at the point where you want to start selecting.

2. Press and hold the shift key, and to select the text, use the arrow keys on the physical keyboard.

3. Press ctrl + C.

• View the current song and current playlist in the Media player application

  Select > Media player and , and select a song, album, or playlist to play. Select the album art image to switch between the current song and current playlist view.

• Format your memory card

  Select > File manager, select and hold the memory card, and from the pop-up menu, select Format.

Ctrl + C	Copy text.
Ctrl + V	Paste text.
Ctrl + X	Cut text.
Ctrl + A	Select all.
Ctrl + O	Open (if available).
Ctrl + N	Create a new item (if available).
Ctrl + S	Save (if available).
Ctrl + Z	Undo (if available).
Ctrl + Y	Redo (if available).
Ctrl + F	Open search bar (if available).
Ctrl + Right arrow	Move the insertion point to the end of the word.
Ctrl + Left arrow	Move the insertion point to the beginning of the word.
Ctrl + Backspace	Open the dashboard.
Ctrl + Shift + P	Take a screenshot of the current display. To view the screenshot, open the Photos application.
Ctrl + Shift + X	Open X Terminal.
Ctrl + Space	Switch between input languages (virtual keyboard character set and dictionary).

Web browser shortcuts

Ctrl + N	Open a new window.
Ctrl + R	Reload the current page.
Ctrl + B	Open a bookmark.
Ctrl + D	Add a bookmark.
Ctrl + L	Move the cursor to the web address field.
Backspace	Go to the previous web page.
Space	Scroll down on a web page.
Shift + Space	Scroll up on a web page.
Shift + Up arrow	Scroll to the top of a web page.
Shift + Down arrow	Scroll to the bottom of a web page.
Ctrl + Shift + O	Activate or deactivate automatic display rotation when browsing the web. When activated, the display switches to portrait mode when you turn your device to portrait orientation.

Mail shortcuts

Ctrl + Enter	Send a message.
Ctrl + R	Reply to a message.

Media player shortcuts

Left arrow	Skip to the previous song, video, or internet radio station.
Right arrow	Skip to the next song, video, or internet radio station.
Space	Pause or resume playback.

RSS Reader shortcut

Ctrl + R

Refresh the feed.

X Terminal shortcut

Ctrl + I

Autocomplete the command, if there is only one option, or show all available options. Corresponds to the tab icon in the X Terminal application.

Q: What is my password for the PIN or PUK codes?

• A: If you forget a PIN or PUK code, or if you have not received such a code, contact your network service provider.

  For information about passwords, contact your access point provider, for example, a commercial internet service provider (ISP) or network service provider.

Q: What should I do if I start my device for the first time and nothing appears on the display?

• A: Make sure that the battery is inserted properly, the power cord is attached to the device, and the power is switched on. Try to restart the device. If this does not help, contact your device dealer.

Q: Why can't my device establish a GPS connection?

• A: Establishing a GPS connection may take from a couple of seconds to several minutes. Establishing a GPS connection in a vehicle may take longer. If you are indoors, go outdoors to receive a better signal. If you are outdoors, move to a more open space. Ensure that your hand does not cover the GPS antenna of your device. If the weather conditions are bad, the signal strength may be affected. Some vehicles have tinted (athermic) windows, which may block the satellite signals.

Q: Why can’t I find my friend’s device while using Bluetooth connectivity?

• A: Check that both devices are compatible, have activated Bluetooth connectivity, and are not in hidden mode. Check also that the distance between the two devices is not over 10 meters (33 feet) and that there are no walls or other obstructions between the devices.

Q: How can I close a Bluetooth connection?

• A: To close an active Bluetooth connection, select the status area and Bluetooth > Devices , and select the device and Edit > Disconnect . If another device is connected to your device, you can also close the connection from the other device.

  To deactivate Bluetooth connectivity, select the status area and Bluetooth, and clear the Bluetooth on check box.

Q: Why can't I see a wireless LAN (WLAN) access point even though I know I'm within its range?

• A: The WLAN access point may use a hidden service set identifier (SSID). You can only access networks that use a hidden SSID if you know the correct SSID, and have created a Wi-Fi internet access point for the network on your device.

Q: How do I deactivate Wi-Fi off on my Nokia device?

• A: Select the status area and Internet connection, and disconnect the Wi-Fi connection.

Q: How can I send MMS messages?

• A: You cannot send or receive multimedia messages (MMS) with your device, but you can send your multimedia files through mail or Bluetooth connectivity, or upload them to internet services, such as Nokia Ovi or Flickr.

Q: How do I know which software version is used in my device?

• A: Select > Settings and About product.

Q: How do I find my Wi-Fi MAC address?

• A: Select > Settings and About product.

Q: How can I create a new profile in my device?

• A: You cannot create new profiles, but you can edit the existing profiles (general and silent). Select > Settings and Profiles.

Q: I had used Nokia PC Suite to synchronize my calendar. When I synchronized my calendar using Mail for Exchange, I had duplicate calendar entries. How do I remove the duplicates?

1. In the Mail for Exchange settings, deactivate calendar synchronization.

   If you do not deactivate calendar synchronization before removing your calendar entries from your device, the entries are also removed from the server during the next synchronization, and they cannot be synchronized back to your device.

2. Remove all calendar entries from your device.

3. In the Mail for Exchange settings, activate calendar synchronization. The calendar is synchronized from the server back to your device during the next synchronization.